Management Training Services

 D-B Reflections Associates, Inc.

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PROGRAMS

Teambuilding

Assertiveness

Customer Relations

Becoming a Supervisor

Stress Management

Time Management

SEMINARS

Public Seminars

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BECOMING A SUPERVISOR

This workshop provides a foundation for first-time supervisors and managers. We use  informational lectures, small group experiential exercises, and discussions. This program deals with basic supervisory training and covers the following topics:

BECOMING A SUPERVISOR -- WHAT TO EXPECT
· Your first day on the job.
· Identifying your new responsibilities.
· Characteristics of an effective supervisor.
· Why supervisors fail.
· Case study.

LEADERSHIP -- BECOMING AN EFFECTIVE LEADER OF PEOPLE
· Leadership qualities and how to develop them.
· Your personal leadership profile.
· When to use what style of leadership.
· Case study.

MOTIVATION -- RECOGNIZING THE NEEDS OF OTHERS
· Understanding your employees.
· Maslow's hierarchy of needs and motivational theory.
· Performance and personal motivators.
· Jobs satisfaction and how to increase productivity.
· Case study.

HOW TO MAKE EFFECTIVE DECISIONS AND SOLVE PROBLEMS
· What's a decision?
· Individual decision making preferences.
· Decision-making and problem solving tools and techniques.
· Decision making activity.
· Case study.

COMMUNICATION -- IMPROVING YOUR "PEOPLE MANAGEMENT" RESULTS
· The dynamics of communication.
· Difficulties inherent in communicating with others.
· Communication strategies.
· Listening strategies to stay involved.
· Case study.

PUTTING IT ALL TOGETHER -- CREATING AN ACTION PLAN
· Closing the gap between your intentions and your behaviour.
· Setting clear goals and development strategies for success.

PARTICIPANTS:
This workshop is for new and/or potential supervisors or for supervisors who wish to fill in the gaps and clarify their supervisory or management capabilities.

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