STEPPING UP TO SUPERVISOR

Basic Supervisory Skills Training

The objective of this program is to provide a foundation of general knowledge to prepare an individual for their first supervisory or management position. The learning processes used are informational lectures, small and large group experiential exercises, one-on-one role plays and small group discussions.

This program deals with the basics of supervisory training and covers the following:

MODULE ONE -- STEPPING UP TO  SUPERVISOR
  · What to expect -- your first day on the job.
  · Identifying your new responsibilities.
  · Why supervisors fail.
  · Characteristics of an effective supervisor.
  · Case study and/or experiential activities.

MODULE TWO -- LEADING -- GETTING WORK DONE WITH AND THROUGH OTHERS
  · Leadership qualities.
  · Business objectives.
  · Your leadership style.
  · How and when to delegate.
  · Situational leadership and when to use what style.
  · Characteristics of a good leader.
  · Case study and/or experiential activities.

MODULE THREE -- CONTROLLING -- EMPLOYEES RELATIONS
  · Managing and controlling your staff.
  · Job satisfaction and performance.
  · Dealing with conflict and problems.
  · Understandig the MBTI and people differences.
  · Understanding your typical conflict style.
  · Developing other strategies for conflict resolution.
  · Case study and/or experiential activities.

MODULE FOUR -- PLANNING AND COORDINATING -- SETTING EXPECTATIONS
  · Planning as a management process.
  · Defining requirements and setting goals.
  · Understanding cascading goals.
  · Using the SMART way.
  · Helping others set goals.
  · Planning and purpose -- where are you going?
  · Identifying expectations.
  · Work assignment approaches.

MODULE FIVE -- ORGANIZING AND CONTROLLING -- TIME AND PRODUCTIVITY
  · Time management strategies.
  · Productivity patterns.
  · Prioritizing work. 
  · Case study and/or experiential activities.

MODULE SIX -- SURVIVAL GUIDE FOR THE NEW SUPERVISOR
  · Suggestions for disciplinig, performance appraisals and more.

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