STEPPING UP TO SUPERVISOR

Basic Supervisory Skills Training

The objective of this program is to provide a foundation of general knowledge to prepare an individual for their first supervisory or management position or to enhance supervisors' understanding of their roles and function. The learning processes used are informational lectures, small and large group experiential exercises, one-on-one role plays and small group discussions.

This program deals with the basics of supervisory training and covers the following:

MODULE ONE -- STEPPING UP TO  SUPERVISOR
  � What to expect -- your first day on the job.
  � Identifying your new responsibilities.
  � Why supervisors fail.
  � Characteristics of an effective supervisor.
  � Case study and/or experiential activities.

MODULE TWO -- LEADING -- GETTING WORK DONE WITH AND THROUGH OTHERS
  � Leadership qualities.
  � Business objectives.
  � Your leadership style.
  � How and when to delegate.
  � Situational leadership and when to use what style.
  � Characteristics of a good leader.
  � Case study and/or experiential activities.

MODULE THREE -- CONTROLLING -- EMPLOYEES RELATIONS
  � Managing and controlling your staff.
  � Job satisfaction and performance.
  � Dealing with conflict and problems.
  � Understandig the MBTI and people differences.
  � Understanding your typical conflict style.
  � Developing other strategies for conflict resolution.
  � Case study and/or experiential activities.

MODULE FOUR -- PLANNING AND COORDINATING -- SETTING EXPECTATIONS
  � Planning as a management process.
  � Defining requirements and setting goals.
  � Understanding cascading goals.
  � Using the SMART way.
  � Helping others set goals.
  � Planning and purpose -- where are you going?
  � Identifying expectations.
  � Work assignment approaches.

MODULE FIVE -- ORGANIZING AND CONTROLLING -- TIME AND PRODUCTIVITY
  � Time management strategies.
  � Productivity patterns.
  � Prioritizing work. 
  � Case study and/or experiential activities.

MODULE SIX -- SURVIVAL GUIDE FOR THE NEW SUPERVISOR
  � Suggestions for disciplinig, performance appraisals and more.

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