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 DEALING WITH
CONFLICT
Dealing With Conflict is a powerful program which enables
participants to understand why differences in outlook and motivation
exist. They learn how they can facilitate effective interactions in
work teams and increase awareness around process issues. They develop
greater awareness of how they currently deal with conflict and how they
can apply conflict resolution tips to manage conflict more effectively
in the future.
THE MYERS-BRIGGS AND CONFLICT
MANAGEMENT
- What is the Myers-Briggs Type Indicator?
- MBTI Scales and Potential Sources of Conflict
- MBTI Awareness Exercises
UNDERSTANDING CONFLICT
- The Two Faces of Conflict
- Three Critical Steps To Manage Conflict
Constructively
- Discovering Your Conflict Style
- The Win/Lose Cycle of Conflict and Decisions
- The Win/Win Cycle of Conflict and Decisions
THE TWO CONCERNS OF CONFLICT
- How We Handle These Two Concerns
- The Combinations of the Two Concerns
- Why We Often Continue to Use Non-Productive
Approaches
INTERPERSONAL SKILLS FOR MANAGING CONFLICT
EFFECTIVELY
- Attending & Active Listening Skills
- A Step-By-Step Format for Dealing With Conflict
- The Merger Laboratory Exercise
- Making Adjustments
BENEFITS:
Individuals who understand conflict and how to manage it, tend to be
more likely to take action and make things happen than worry,
procrastinate or confront. In this program, participants will gain an
understanding and appreciation of how their preferences affect their
views and how their views can affect both their performance and their
professional environment.
Participants
will be able to recognize and understand the possible causes,
characteristics, and solutions of conflict between individuals.
Depending on the depth of content covered, this program
can be delivered in a one, two or three-day format.
PARTICIPANTS:
People from all levels of the organization wanting to maximize their
productivity through effective conflict management.
| Team Building |
Project Management |
Assertiveness Training | Customer
Relations | Supervisory
Training | Stress
Management | Time Management | Dealing With Conflict |
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