ANGER MANAGEMENT

Benjamin Franklin once said, “In this world nothing can be said to be certain, except death and taxes.”  We would add a third item to his list: anger.  Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand.  However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively.  This workshop will help teach participants how to identify their anger triggers and what to do when they get angry.

PROGRAM TOPICS:

 Understanding Anger

• The cycle of anger
• The flight or flight response
• Common myths about anger
• Unhelpful ways of dealing with anger
• Helpful ways of dealing with anger

 Gaining Control

• Using coping thoughts
• Using relaxation techniques
• Blowing off steam
• Separating the people from the problem
• Using “I’ statements

 Working on Solving the Problem

• Using constructive disagreement
• Negotiation tips
• Building consensus
• Identifying solutions
• Choosing a solution and making a plan

 Understanding Triggers

• Identifying triggers
• Keeping an anger log
• Using the triple A approach

 Dealing with Angry People

• Understanding the energy curve
• De-escalation techniques
• When to back away and what to do next
• Creating an action plan

 
BENEFITS: 

 Individuals who master anger improve their ability to focus on problems and how to redirect their energy to more effective and constructive patterns. This is self-empowerment which is critical to the work place, dealing with others, and taking care of ourselves emotionally. We all get angry sometime. This is OK but what we do with this energy, which is very powerful, is the challenge. This workshop teaches tools, insights and techniques for dealing with anger and using this energy constructively.

 
PARTICIPANTS:

 This full-day program is for people from all levels of the organization who want to increase their productivity through more effective anger management habits.

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