This powerful program enables participants to deal more objectively with differences in how we do things, view things, and relate to others. Conflict and anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their health when it gets out of hand. Since everyone experiences anger and conflict, it is important to have constructive approaches to manage them effectively.
This workshop will help participants identify their triggers and what to do when they get angry. They develop greater awareness of how they currently deal with conflict and how they can apply conflict resolution tips to manage it more effectively in the future.
PROGRAM TOPICS:
The Myers-Briggs and Conflict Management
- What is the Myers-Briggs Type Indicator?
- MBTI scales and potential sources of conflict
Understanding Conflict
- The two faces of conflict
- Three critical steps to manage conflict constructively
- Discovering your conflict style
The Two Concerns of Conflict
- How we handle these two concerns
- The combinations of the two concerns
- How to deal with angry people
- Why we often continue to use non-productive approaches
Interpersonal Skills for Managing Conflict Effectively
- Attending and active listening skills
- How to deal with anger and conflict constructively
- How to regain control of situations
- Making adjustments
BENEFITS:
Individuals who understand the reasons for their anger and how to manage conflict, tend to be more likely to take action and make things happen than worry, procrastinate or confront inappropriately. In this program, participants will understand how their personal preferences affect their views and how their views affect both their performance and their professional environment. Individuals who master anger improve their ability to focus on problems and how to redirect their energy to more effective patterns.
Participants will be able to recognize and understand the possible causes, characteristics, and solutions of conflict between individuals.
Depending on the depth of content covered, this program can be delivered in a one, two or three-day format.
PARTICIPANTS:
People from all levels of the organization wanting to maximize their productivity through effective conflict management.
